What is Managed Services?

Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a client. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades, and has proven to be an inefficient solution.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship. This strategic method is intended to improve operations and cut expenses.

With Systems Solutions’ Managed Services, you can have access to support of all your on-site hardware and software, in addition to the constant securing of your data and network. Systems Solutions keeps your people working in your business rather than on the business.

Our Managed IT Services enable you to:

  • Get back to basics in your key business operations, while our IT experts protect your technology.
  • Enjoy live, round-the-clock tech assistance with remote & onsite support from our dedicated help desk team
  • Expect quick resolution to IT issues, with contractual service-level agreements, guaranteeing timely responses.
  • Increase your uptime with technology that supports your business.
  • Eliminate budgeting surprises with IT that’s based on a flat monthly rate.
  • Safeguard your business as we secure your data and networks with the utmost vigilance.
  • Consult with a dedicated vCIO, Virtual Chief Information Officer, to assist with budgeting, planning, and high level strategy for utilizing technology in your business.